Troy D McKay, OD

a good visit all around

It would be nice if Emplify accepted Aetna Ins

This eye clinic and Dr Mckay are the best I have ever been to.

My insurance doesn't cover everything, so that could be a problem. Its ok for now, but no one knows what the future has in store for us

I find that I had no problems at all with the people or the exercises at the clinic itself. I do have a problem when I go onto eyeChart. I find it difficult to get my information and there's lots of other things I get goofed up with when I go on that. So I prefer not to use that too much. Thank you. Goodbye.

So appreciate having good medical care close to home.

Dr. McKay is always friendly, helpful, and takes extra time to answer my vision questions. I enjoy my yearly appointments with him.

Went well

Dr. McKay was excellent, not my regular eye doctor but addressed my emergency very well.

Dr McKay is very knowledgeable and caring, his assistant was great, very kind and upbeat as well as ladies at check in. I have been coming to Gundersen for a long time and will continue

Every year, I have the same great experience with everyone in the office and the store. Thank you for your kind and professional care.

Very Happy

Dr. McKay was kind and engaging with my son for his exam. He helped him understand why glasses would be helpful for him to see the board at school.

Had a good experience at this appointment.

The whole staff was very friendly and professional.

Everyone was very courteous and friendly.

I APPRECIATE THE UPFRONT PRICING...WISH ALL VISITS WERE THAT WAY

The eye clinic in Viroqua is excellent. All the providers that I've interacted with have been top notch.

I received an email telling me to, I could go online to my chart or my health, whatever it's called, to check on my visit. And when I clicked on the link, it didn't go anywhere. It does not go to Employ yet. It's still trying to go to Gundersen, I guess, because I had to do it myself. The link did not work in the email. That's my point. Thank you. Bye.

Liked Dr. McKay, very good

Everyone at Gunderson has showed me nothing but the utmost respect. From the nursing staff to schedulers to the Drs and Specialists. I am so happy that I switched from Richland Center Hospital and Clinic and UW Hospital and Clinics for my cares to Gunderson. Its been the smartest and best decision I ever made. Wish had done it years ago. Thank you Gunderson!!

All good !!! Dr. Improved my vision

Emplify continues to improve online systems making check in processes super smooth and less time-consuming. Additionally, this provider is highly professional, ensures patient has all appropriate information and listens carefully to patient concerns.

Excellent experience. He listened and took good care of me.

We always appreciate the professionalism and expertise of the eye care and vision team being available in our small town. Our family has been grateful for the excellent care over the years, and we hope to continue having access to one of the best clinics in the region.

It was a great appointment as I was able to resolve a problem with my eyes. A new prescription and new contacts helped me see much better!

After the office in RC closed down i tried another office and was not happy so tried this one in Viroqua and I am so happy I did. Great care and service. I reccomended this office to some friends and I know that 7 of them switched to here also. Great job, all involved from check in to Dr.

The online check in s difficult for me. my chart is fine.

The Viroqua eye department team is very professional and we are lucky to have them in our community.

Great job at everything I had done.

The team is TERRIFIC - for routine matters and difficult ones.

It was so nice to be treated politely and compassionate people were great thank you ?

Very satisfied!!

Dr. McKay is always very thorough and detailed in his explanations. He is kind and knowledgeable and I trust him. The technical assistants were so caring and personable. They made tests easy to do and added some extra smiles to what could be a scary situation. Top notch! I really appreciate Dr. McKay serving this small town!!

Extremely pleased with who I saw and the receptionists.

Appreciate all the help given

I love viroqua clinic better than lacrosse.

I'd like to get in sooner.

I always feel welcomed as they greet me by name. Dr. McKay is very thorough and answers all my questions. He explains what to watch for as I age and when to come in with concerns. Pa was also very thorough! I wish her well on her next steps. Thank you for having excellent care locally.

You have very fine providers

Very nice visit

Everyone at the office there was very polite and nice to me and very helpful. Thank you.

Excellent care. Thank you

Dr McKay does an excellent job of explaining and listening to my concerns. I truly appreciate having him as my eye care provider.

Dr McKay was exceptional to work with, as was his Assistant Pa. Patient, kind & thorough. The whole experience was positive. I was referred by a friend & I would definitely recommend Viroqua Gundersen Eye Clinic to others.

Staff members were all friendly and helpful and Dr McKay is always great!

The whole team are always courteous and caring. They are also very knowledgeable.

Dr. McKay, as always was very attentive and helpful. I also had Jack the intern assisting in my care. He too was very knowledgeable and thorough. The gals at reception and in the Eyewear area were above and beyond helpful and courteous! And even though I arrived quite early for my appointment, I didn't have to wait hardly at all. Overall. A very pleasant experience!!

The student doctor was very kind and professional, also.

Everyone is kind and helpful

Dr. McKay and the entire staff are very friendly and helpful. I felt cared for and treated with respect.

Every one at the clinic was wonderful. Your system for registration was a bear that wouldn't let me put in my medications ot allergies correctly.

Wonderful, knowledgeable, professional providers. Excellent experience from beginning to end.

It was a good experience

Everything was great except the digital pre-registration. I logged in and received a message that the site was blocked and could "damage my device" if opened. I called the clinic at Viroqua and was told by the receptionist that she had received the same message. I confirmed my appointment with her and provided some additional information and the appointment went smoothly.

You are very lucky to have Dr Troy and staff?

online checkin process is difficult to use and most of the time, I need to resubmit info when checking in. Therefore, I no longer use the online check in option

They made me feel like I was Important

I'm very satisfied with everything that was done for me. I would recommend them to anybody. Thank you.

Dr. McKay and staff?. Thank you!

Dr. Troy McKay was really kind and gentle and understanding and easy to talk to and we really appreciated that. My feedback that I have to give you is please don't go down the road using AI for any sorts of health care needs, whether note-taking or scheduling or anything like that. I think it's so important to be able to talk to a real human and engage with a real human and have a real human understanding what's happening. So I'm not into digital parts of healthcare. Okay, thanks. Bye.

Viroqua eye clinic staff are wonderful.

The check-in ladies are the happiest, most welcoming, kind people ever! They make it a pleasure to check in!

Dr McKay went above and beyond to answer all my questions. He was very patient and very kind. I will highly recommend him to everyone I know.

I have difficulty get ting on my chart. I am not changing my password or putting in different numbers. It is difficult to get on lately when I have not changed anything but my chart doesn't let me in. I prefer talking with a person, receiving a letter instead.

Great staff, always have been and Dr McKay is wonderful.

Very friendly staff.

Optometry student was good.

I tried to make an appointment on line, but when I arrived the appointment wasn't registered. Luckily the pa was able to find an appointment for me .

Great place to go. From the time you walk in. Everyone had smiles on their faces and were happy to help you.

Everyone was amazing. I felt they really cared about me and my situation. I was nervous about the situation but they assured me I did everything correctly. I listened to my body telling me something wasn't right.

Very nice facility

Everyone was very nice and it didn't take long. It was great.

Dr. McKay is an excellent clinician. He is the best eye doc I have ever had!!!

It is an very nice place

Provider spent extra time with me and I appreciated it.

No matter what happens with insurance, I will remain with Dr. McKay

Try was able to work me in early and went out of his way to help with my lenses..... I appreciated that very much....

People were nice. No reflection there on anyone, but I'm pretty cautious using any medical help today. I'm not into recommending anyone. I don't see them enough. I had no problems.

Thank you for the quick response to my request for care

Thank you to all the staff and the doctor for being an amazing medical team. Thank you. Bye-bye.

Don't understand why the dr. Visit was covered with my insurance but my glasses weren't i had to go to westby eye clinic after Dr appointment to pick out my glasses. Wish they could fix that. I have Anthem blur cross and state ins.

Everything was great

Exceptional team, from checking in to paying, and everything in-between.

A truly professional team

Overall, my experience was extremely positive. Everybody listens. Everybody treats me with respect. It's efficient. God, I don't know what the heck they could improve, but they've done a very good job and it's very consistent. I mean, it's always been a good experience seeing Dr. McKay and his staff and the whole department really. I've had some other doctors there too. It really has been a good, well-run organization.

The clinic has continued to provide excellent care for years. The long term employees are outstanding and Dr. McKay is top notch. We are lucky to have this high level of care in our community.

Expert exploration of double vision problem. Recommendations for changes to prescription and computer use difficulty.

Everyone was very friendly.

Experience was very good.

I was very satisfied with Dr. McKay and that and yes, I would recommend him to any of my friends and family. He was very thorough and very polite and answered all my questions.

Dr. McKay is great!

A professional and caring environment! Thank you!

My experience was very good!

Dr. McKay is a wonderful, professional, informative and caring doctor. I had a great check up!

Great at explaining everything.

Every person in that office is a joy to work with from the receptionist to Dr McKay They each perform their job with a smile and exude competence. All are an asset to the office. Dr McKay heads my team, is aware of my issues, answers all my questions and I feel he's centered on me and not rushed to move on.

Hello, everyone treated me very well. I had a good experience with the doctor office. Thank you so much. Bye.

I'm 100% happy with care I got there.

I appreciated Dr. McKay's answers for my concerns, about future eye glass issues.

Very helpful on all levels.

Wonderful environment!

Excellent

Dr. McKay was awesome

Keep doing what you're doing! Everyone was great!

I really like Dr McKay. He explains everything very clearly and I appreciate that. He listens and answers all my questions.

Dr McKay was careful with his examination and knowledgeable in providing additional specialized help.

My appointment went very well. Everybody was very friendly from the check-in person to the assistant, to the doctor, to the picking out my glasses. Dr. McKay is absolutely wonderful. He listens very well, explains things very well. He is definitely interested in his patients. We're very grateful that we have Dr. McKay and your services. Thank you.

Dr. McKay is caring, thorough, and explains things well. The other staff in the office are also caring and helped me check in and get started with my appointment early! Thanks to everyone at the Viroqua eye clinic!

Dr McKay and his staff exceeded my expectations. Treated with kindness and respect. Thank you

Dr McKay is exceptional

Great to have this first class eye care provider in Viroqua.