Sean K Thompson, OD

Everyone was friendly

Both Mr. Thompson and his assistant were friendly and professional. I have unqualified confidence in both of them.

Glad I see Dr. Thompson, wished he could do my eye surgery too.

A great place

Dr. Thompson has been a very good doctor for me. He knows me and he's given me good guidance and I'll always use him. Thank you very much.

I appreciated Dr. Thompson's evaluation, advice, and further recommendations.

My experience with the doctor visit or with my chart?

Dr. Thompson and all the nurses were great! So friendly and helpful. Keep up the great work.

Excellent service

Dr Thompson is an excellent Dr and always explains everything so I understand. I highly recommend him!

My chart can be hard to navigate but managed to get the information I needed fairly easily.

Went as I expected

after my exam I was to wait in the waiting room for someone to go over my ins, and explain the lens i could order, well after 30 mins. of waiting I finally went up to the desk and find out what the h--- is going on they where not busy with any other customers. I finally got someone and they went thru there routine. price was ridiculous. so went somewhere else to get my lens made.

Dr. Thompson is pleasant, friendly and knowledgeable!

Dr Thompson is the best!

Dr. Sean Thompson is an excellent provider; he is pleasant and caring. He answers all questions in a professional, confident manner.

Dr. Thompson and his team was very thorough - professional and sensitive to my concerns. They were each easy to talk to and share my situation with.

I was unaware of the recall on the eye drops that I use and the doctor made sure I knew about it and what to do. Gundersen's people remain your greatest resource. And I've been saying for the over 30 years I've been doctoring with you. Thank God you're now in Winona!!!!

Great job. Got in and out in a timely manner.

Good experience

Dr Thompson and his staff are excellent!

Everything went as scheduled

Very grafted to be seen the same day I called to be put at ease after sudden vision change.

All the personal were very professional.

Dr Thompson and the vision team are always kind, courteous and professional. The care is excellent!

So happy to have service in Winona.

Everyone was kind and thoughtful. They made me feel comfortable and understand that I had some fear of some of the tests. They explained every step easing my fears. They went above and beyond to help me with a better fit for my glasses. Thank you so much!!

It was a very good experience.

Very satisfied was great have an awsome team.

I haven't used My Chart much, not a big techy...

Very friendly staff. The Dr was great, very friendly and very knowledgeable. I will continue to see him.

Long delay. Appt at 2:30. Got in at 3:08. Finally done around 4:15. Very unusual for Gundersen. But, not a big problem. Things happen. All staff were apologetic and wonderful to work with.

Dr. Thompson is great. I will continue to use your services as long as he is there

Dr Sean Thompson is an awesome Dr. took a lot of time with my first visit & explained my eye condition well along with the scans so I could see what my condition is. Highly Recommending him to others! The option & ability to have scan vs eye dilation is great!!!!

Fine

Put the test results in something that normal people can understand.

This was my third appointment with Dr. Thompson and the staff at Winona clinic. They have always been professional, answered all my questions, and made my visit a pleasant experience. I would highly recommend this clinic along with the eyecare center and it's staff.

Everyone real welcoming?

Sean Thompson is just so genuine and always plesant.. Really appreciate him.

Everyone was great

Always friendly , helpful And time efficient people. Thank you!

Dr. Thompson was great to work with!

Professional and courteous as always! Much appreciated!

Dr Thompson is very very nice and knowledgeable!

Everyone was very friendly and on time. No waiting in lobby.

I did not have a good experience when checking in at front desk in Winona. As I approached one of the staff she said she was busy and rudely told me to sit down. As I approached the next one was again rude and did the same. A very nice male staff saw what was happening and was very accommodating. If they would have been a little more professional it would not have bothered me. I had a wonderful experience with my provider and Tech. I did relay this experience to the provider. I have never had this experience before and I am not one to complain. I just don't want this to happen to others.

I am very grateful that Dr Thompson was able to see me on short notice and remove a foreign object from my eye. I felt immediate relief.

Dr. Thompson is very knowledgeable!

Fantastic Staff

Appointment when we'll in and out in about 45 minutes. Thanks very much.

Great !

I believe the doctor that I saw that day was one of the best doctors I've had in my lifetime. So he's great. I'd recommend him to anybody.

Dr. Thompson was superb. He presented information I needed to hear, and he answered my questions thoroughly. He was pleasant, knowledgeable and efficient. I had a good experience

Dr Thompson is so kind and professional. He answered all my questions and made me feel very comfortable.

As always, Dr. Sean Thompson is the best and I trust him completely with my care.

Both doctor and nurse treated me kindly and with thorough explanations.

Forgot to ask if I needed a one or two year follow up. Otherwise it was prompt and professional. Thanks

Dr Sean Thompson was great.

Thank you!

I completely trust this clinic with my eye care

Dr. Thompson expressed concern and came up with a plan

It was a good experience.

Great doctor. Keep him forever.

The appointment went well enough. Was not told how I ask questions after appointment was finished, but it was a VA referral so I likely need to ask the VA. The digital experience was not applicable, except I saw the appointment check-in while in the appointment, selected I was here, and the response was that it checked me in...the system did not recognize I was already checked in and at my appointment.

There was some kind of mistake made at check-in for my appointment. After waiting one hour to be called I finally went back up to check-in and they took care of the problem but didn't know why it happened.

I felt valued, listened to and cared for.

Was very good.

Dr. Thompson is an example of how all doctors should treat their patients!

You guys continue to make it easier. Thanks

All the personnel t Gundersen treated me with respect and care.

Get the check in app working properly...in the 3 years I've been using this clinic, the check in app has NEVER worked!

Great doctor!

I hope Dr. Thompson remains at Gundersen for all of my future needs. He is thorough and easy to understand. Very personable. A definite asset to Gundersen.

Dr. Thompson is a wonderful caregiver, always taking time to explain things to me. And he is incredibly kind as well!!

The people behind the desks at check-in could be more cordial, if not friendly. It was a cold opening to a warm visit.

Dr Thompson always as kind and nice as ever. Takes time to listen to concerns and provide answers. Thank you.

All is well!!!

Everything was good! Sean was great, like usual.

Dr. Thompson is outstanding

I was very pleased with Dr.Thompson.

Everything was fine.

I always have a great experience with Dr. Thompson and his staff.

Everyone did a fantastic job

People went out of their way to help me, working together and skipping lunch to get me in to see a doctor in an emergency situation.

Why don't you have the check in machines work

When Dr. Thompson couldn't treat my eye problem, he immediately referred me to a specialist who could see me in LaCrosse

Warm and friendly people from the check in to the office personnel. Dr S Thompson is always friendly and professional.

Thankful to have this quality health care in our community!

I've been seeing Dr Thompson for many years and he always goes above and beyond to suit my unique vision needs. The girl doing the check-up was very friendly and informative.

Everything was good. Thank you

I was very pleased with the service and treatment throughout the entire appointment!

Went very well.

I love the humans. Your digital stuff is perfect for tech savvy people. I am not one of those. I love the family atmosphere at Gunderson. I will be with Gunderson until I move or die!

This department seemed thoroughly equipped. A I might mention the primary care section is way understaffed. Too much wait time. They are understaffed. Communication is lacking and my chart is fair but it is hard to get across issues the correct Doctor. Substituting an alternative physician for some who has been ill for over 40 years and has many issues just can't jump to someone different. This is very very stressful.

I trust my care to all of you.

Very satisfied

Excellent

Everything was perfect .

Dr Thompson did a great job; I have recommended him to other people

Dr Thompson and the entire team provide personal, professional care.

Just forgot to ask about my low dose antibiotic that he gives me, as it really helps. Just need to refill soon e

Comfortable, questions answered.

Always a pleasure. I mattered.

My experience was very comfortable, and I appreciate the quality of care that was given to me. Thank you!

I felt well taken care of, and they got me in same day after my glasses broke so we could get a new pair ordered and on the way.

both of the techs, the ophthalmologist and the optician were amazing!

I feel very good about service.

The entire process went very smoothly!

Dr. Thompson was very thorough. He explained several options of treatment for me and we talked through them. I felt like a partner in my health care.

Visits with Dr Thompson are always informative and positive.

Too many calls texts and also Wanting to check in online! Totally unacceptable!!

Always a good experience

Dr. Thompson is the best!!!

Great experience

Dr. Thompson was excellent. And provided info on my eyes that I didn't know. Very knowledgeable.

MyChart should be made a little bit more easily available to people. Now, with the new password that you need to get on it, it's hard to get in. It's at my own home. I only use my laptop. So for me, the laptop is convenient and it's at home and it's private so I shouldn't have to put in a password to get into my own MyChart. That would be my only suggestion. Thank you.

Always comfortable with the way I'm treated!

This was something of an emergency situation and I am so pleased with the care I got that I am planning to switch my eye care entirely to Dr. Thompson!

Great care!

Very efficient, everyone was very friendly and caring

My mother has seen Dr. Thompson for many years now. He and his staff provide excellent care.

Dr. Thompson was and always has been friendly and careful in his explanations so I understand what he is telling me about my eyes and vision. He takes the time to answer my questions until I understand clearly what I need to understand. I am not at all anxious when I go to appointments with him and his staff. This is a big compliment because I am a highly anxious person.

trusting

Dr. Thompson and his staff are always very professional and knowledgeable. I have been going to Dr. Thompson for many years and he always has a smile and the team does a great job when I have my appointments.

I don't like video chats. Other then that, keep up the good work.

Dr. Thompson was great as always!

Dr Thompson and his assistants are welcoming and competent! Would highly recommend!

I chose to use Gundersen because of the excellent reputation of this department

Thank you to all of the staff during my appointment!

Dr. Sean Thompson was excellent . Was very understanding and helpful.

It was very pleasant

Professional

Dr Thompson is always polite and professional. I had some changes with my eyes and he did an excellent job of explaining what was going on. So grateful for someone who does really take the time to.

Friendly, efficient and a pleasant experience. I really like Dr. Thompson.

Very clean facility. Staff was courteous and helpful

Clean friendly facility

Great!!

Very happy with my doctor visit! I should say Super Happy! Everyone was helpful, kind, and caring.

The rooming staff wearing black leggings with a hoody looks extremely unprofessional in my opinion.

Dr. Sean Thompson explained my eye situation very clearly. He is a very caring excellent eye Dr.!

I really like Dr Thompson. Great dr

Always a pleasant experience Dr Thompson is very much a professional Always a joy to talk to.

Seems odd that I'd have to check in at main desk if I just want my glasses tightened.

overall, extremely positive

Dr Thompson is first rate!

Dr. Thompson and his staff were great!

The person who was helping me before Dr Thompson came in she was rushing me through everything like she had somewhere else to be and I just felt like I didn't Matter. I just didn't appreciate that part of vist.

very positive experiance

It was very good.

Many thanks for adjusting my old glasses

Very easy visit.

I did check in online as encouraged. All ready to just click on "I'm here" when I got to the clinic. It did not work and I had to go to the desk for check in anyway. Well the wait was longer than usual. I told the check in person I tried to check in online and click I'm here. She said that hasn't been working very well nd that it doesn't usually work. So what's the point in having it as an option?

It was all very good.

Dr Thompson was very helpful along with his staff.

Because Emplify has abandoned Winona County it is highly doubtful I will be able to continue care with Dr. Thompson. Consistency of eye care is so important and I'm very upset about this decision regarding my Quartz insurance

I would have liked more help picking out my new glass frames

I miss the personal connection with the front desk. When I called to make my last appointment, the front desk scheduled me for just a checkup even though we had a conversation about the visual test I needed to take. The day before my appointment, I received a phone message saying they had to cancel my appointment because the test was not scheduled and I already had the day off from work. There is a real disconnect with the front desk and the eye department. Also, ordering contacts is a pain for the same reason. I call to order, no one answers so I leave a message. Someone calls back during the school day when I can't pick up the phone so I have to return the call and no one picks up again. It is a viscous cycle. I have started to order my contacts through Shopko now because they will ship them to me and there is no run around on the phone. I also ordered my last set of glasses through Shopko because I had issues with my last pair from Gunderson (cracks on the lenses through no fault of mine) and no help was given to remedy the situation. If Emplify is your new name, it doesn't fit lately. I love Dr. Thompson so I will continue to see him, but you all could do better with customer communication and support.

I feel very confident regarding Dr. Thompson's expertise and care. I have encouraged my husband go to make an appointment with him.

Dr Sean was thorough as always, friendly and professional. Will always use Dr Sean as my provider.

On schedule, informative, and courteous.

No complaints. Prompt and efficient.

Doctor Sean Thompson is the best. I am happy to have him as my doctor

From check in, doctor and care team everyone did an excellent job!

Keep providing care as is currently being done it's appreciated. Thank you

A little confusing when re to line up to check in.

The tech that performed many tests was excellent!

I continue to be amazed at the consistent high level of customer service this large organization provides.

It was a excellent experience and the people so friendly thank you ?.

A very nice experience to go to DR. Thompson, very professional!

Dr Thompson & his nurse were exceptional.. very pleasant & very good to explain what they were doing & why

THis visit was very good

An awesome experience as always. I would like to see more diversity working over at Emplify Gundersen, I feel like there is not enough diverse group of people working there. If discussion is needed please feel free to call me or email me.

dr was great

I was unable to check in using the app when I arrived at Gundersen Winona. However, waiting list was very useful.

More time should be given to the patient from the provider and less time from the tech.