Rachel M Bassett, MD

Its great to feel comfortable with your doctor to talk about fun things in your life

I enjoy working with Dr. Bassett and her team. They take time to review my health history and treat me with respect. Thank you

Still getting used to the Emplify changes.

I am so confident in Dr. Bassett's care. She listens, is solutions oriented, and shows such genuine care for our family. We're so lucky to have her!

waited way to long to see the Dr.

Dr. Bassett really listens and has gotten to know me. I never feel rushed. Love her care.

Dr. Bassett is a wonderful doctor. She is thorough. She listens and explains well.

Dr. Bassett provides excellent comprehensive health care and I am grateful to be one of her patients. She is an exemplary listener who demonstrates genuine compassion. I've recommended her to several friends and colleagues.

Dr. Bassett is exceptional! I cheerfully travel 2 hours to have necessary appointments with her. She is one in a million and def. exhibits amplifying empathy!

Even though I live 1.5 hours from Viroqua clinic, I appreciate and really like and enjoy Dr. Bassett!

Great experience as always

my child was not seen for an appointment at this time. i was sent a text message that an opportunity to switch arose and i replied to the message and was sent a "success" message. when we arrived to check in we were told dr. bassett didn't have an opening. that the appointment was canceled due to insurance and i received no notifications about it. the attendant was rude insisting i was notified. i check my missed call log, the text message thread from emplify, my voicemail and mychart and there was no notification or message for me. she said by accepting this appointment (we were on a waitlist for a well visit) i had canceled my daughters other appointment. the lady at the check in was rude, didn't apologize and put all the accountability on me. she rescheduled an appointment for three months from now and i hope she put us on the waitlist but i don't trust she did. we weren't seen by our primary doctor and just went home.

I just think that Dr. Bassett is a very special doctor. She's very polite and she really asks good questions and I would recommend her. That's all. Thank you. Bye.

MyChart is too confusing with sign in, password, password changes, and codes, then can't get into it.

I don't use MyChart-I don't want to.

I had to wait an hour for the doctor.

Dr. Bassett is awesome!

All the questions on the previsit checkin are ridiculous. The new mychart is confusing. I really like Dr. Bassett.

I have never had a doctor that has provided such amazing care,.respect and patience as Dr Bassett. However we all know because she is good at what she does, her appointments run longer than normal. The next patient shouldn't have to wait for 45 minutes past their appt time to be seen. You all are aware if this, quit trying to cram patients in and out on her schedule, if im paying for an office visit I dont want to be rushed out (which had happened with my past provider for years)so they can get to the next. Start scheduling appointments where you allow doctors to take time with their patients and the next isn't sitting and waiting. I would imagine that not only is frustrating on a patient but also the doctor. It shouldn't be about how many appts you can cram in and money you can make with people coming in. Figure out your scheduling, especially when you know she is an outstanding Doctor and wants to be sure she is giving her patient the care they deserve and need. Not a assembly of push them in and out. Allow more time for appts , it seems pretty simple.

Dr. Bassett is wonderful. I hope she stays!

all is well allways

I waited for 45 minutes for Dr. Bassett to show up. After about the first 30 minutes, I left the room to find the bathroom and a nurse. The nurse that helped me completely disregarded what I was saying and talked over me. Very bad experience. I was only with Dr. Bassett for less than 10 minutes after she showed up.

Dr. Bassett is the best!!

Bassett was very informative, very concerned, decided to try everything to come to the conclusion of what was wrong. I would highly recommend her and I felt very comfortable with her and am very pleased with my time spent with her.

I was told she was running 10 to 15 minutes late I waited over 45 minutes after my appointment time and no one came to update me.

E erybody was friendly and professional

The wait time between check in and finally seeing our provider was more than 1 hour. This is unacceptable. As patients we are required to arrive 15 minutes before said appointment or we may have to reschedule but the same respect does come back to the patient. After being in the office and being seen by the nurse the wait time was 57 minutes. Then we saw the Doctor for about 15 minutes and still had follow up labs. This process is too strenuous and stressful on children. A change needs to happen!

Basset is a wonderful doctor.

I received a lot of texts from Emplify that seemed unnecessary.

Dr. Bassett is amazing!!!

Dr. Bassett is is thorough and takes time to listen and cares about her patients!

Everyone I had experience with was very professional and pleasant to work with.

I couldn't activate my phone number to the system, I never receive the code.

I really appreciated very much Dr. Bassettt's call. She's an excellent doctor and I thank her very much.

Dr. Bassett is one off my all-time favorite Primary providers. I appreciate the patience and compassion she brings to my appointments with her.

The automated system of appointment reminders where there's an outbound call to the patient with two days before frequently fails to work. This has been going on for 10 years or something, 20, I don't know. But it's been a very long time. It works, then it doesn't work, then it doesn't. Anyway, often you'll just get a call. When you pick up, there's just a noise and it hangs up. Or occasionally there's broken voices coming through trying to remind you of the appointment. So the system that handles that either needs better maintenance, it certainly needs better supervision and testing. That's all.

The in patient room time was much longer than expected. I thought maybe I was forgotten about so I opened the door because the smell of food permeated the room . Once I was seen one on the receptionist was walking through eating a plate of food and told me to check out in the front. Little unprofessional for a doctors office environment in my opinion.

My visit with Dr Bassett was wonderful. Thank you, Dr B, for your attention, for listening to my concerns, and for making a great plan for my care.

Good efficient visit