Melinda J Rankins, APNP

It was a wasted trip, didn't get any real info.

It was great

APNP Melinda Rankins did an outstanding job of explaining the effects of my medical condition to me and presenting a positive and encouraging path forward.

Great people wow

My first virtual appointment and it went so smoothly. Thanks to all the pre appointment instructions. Thank you for allowing this as I have no way to get to Lacrosse.

This was a wrap-up to an ER visit from a month prior and all of the results of the tests performed at that ER visit were explained.

I had some trouble with my log-in prior to appt. but was resolved at the visit. The computer tried to over ride my answers but I was able to explain at the visit.

all was ok.

Melinda was kind, patient, showed empathy and helped me understand my new findings that are very frightening. I appreciate the extra time and attention to helping my understanding of my condition.

They could have waited till the tests had been completed. So we could have known what Needed to be done.

She was aweome!!! She was kind- explained everything in detail- answered questions-she took time and treated me with respect and dignity and made sure I left feeling like I was heard and that I was more than satisfied not just satisfied with my care that day- I definitely was very happy - she made me very comfortable in a time I needed not to be overlooked- fantastic and off the charts !!!!

It was one of the worst medical appointments I have had. She had no idea what she was doing because she was not familiar with the test I had done. The issue i came in primarily for was not even discussed. She became more interested in reading my medical records than communicating with me. Horrible experience, and I am not some sort of a medical freak show for someone to entertain themselves by reading my records. Perhaps a better part of the process would be pairing up patients with providers who are medically competent to address the issues the person is experiencing.

I tried to get an explanation as to what this appointment was for but no one replied to my email. I felt that this was a waste of time and an unnecessary appointment and that during the last month the answers I would like to get (regarding the Urology issues) took me going to Patient Experience for anyone to even look at my chart to see how many times I had been to Emergency with no resolution.

3 months to get a C T San ?? Not impressed

Answered all questions and made our reason for being there understandable.

I was seen right away--no waiting. Everyone was friendly and informative. They were patient with me and my wife in their explanations .