Megan M Hafner, OD

Dr, Hafner is so kind and explains all that is part of my eye app't. I will definitly see her again.

Everyone was friendly and helpful. When I needed directions, I found my floor and area for my appointment easily. I was truly impressed with every aspect of care.

Great staff & great hospital...Thank you all so much for all you do?????

Thank you

Dr Hafner is the Best Eye Dr I've ever had. She's friendly, through and explains everything expletive. I highly recommend her.

Dr Hafner is excellent, so friendly, so thorough. I trust her knowledge completely. I recommended a couple of people to her, one person has seen her and really likes her too.

Dr Hafner and Staff were very assuring-made Me feel very comfortable --Addressing all my Concerns

I was called to my appointment by a trainee technician who had not been trained in dealing with patients with prisms. The trainer said she could not work with me. I then went back to the waiting room and Adrianne called my name. She was highly competent and efficient. Dr. Hafner was highly competent and efficient, too, as always. Once I had the right care team, I was fine.

All good

Fantastic doctor and very caring

Great

I called at 8am to get an appointment. I lost my glasses on vacation over the weekend. The scheduler looked to see they had an 8am appt. I work for the system and was remote, and told her I'd log off to get there ASAP, which I did. By the time I found parking and walked to the dept, it was, I think, 820 or so with others to be checked in ahead of me. The gal told me I was outside the 7 minute window. I explained I called at 8am when they opened and took that appointment and the rest of the situation. She called to the back to tell them the 8am was there, then told me "unfortunately" I was outside the window for my appointment. And, they had a 10 AM appointment they could schedule me for if I was OK with that. I told her I was not OK with that considering the whole situation. She said she would schedule me for the 10 AM, check me in, and maybe they could get me in early. I looked in my chart and it showed both appointments. I was able to get back in with only a short wait, maybe 10 or 15 minutes. However, was super frustrating how the whole situation went. She proceeded to tell me that the scheduler should not have scheduled that appointment without checking with the doctor/staff first. I'm grateful for the scheduler to assist me in getting in for an appointment, but the check-in process was upsetting. The tech and doctor were great though.

My eye appointment experiences have always been great with Dr. Megan Hafner. She is always very personal, professional and very good at explaining step by step what she is doing throughout her eye exam. Dr. Hafner is also great at taking the time to answer and explain any questions I may have. I would highly recommend her.

Yeah, I did your survey and answered the questions. Everything's fine, but I don't like these automated calls. So don't send them to me again.

Clearly, I found the greatest optometrist that existed and I'm very happy with my care and she should get a raise. Goodbye.

Very good

Dr. Hafner and the staff in the ophthalmology department are first rate.

Great Dr. who is very nice. Got in and out quickly and all questions answered.

Dr Hafner is very clear in discussing my eye health.

The Optometry team was so kind and friendly. This is my absolute favorite department in the entire health system. They are efficient, professional and fun.

I was very impressed with Dr. Hafner! I learned things about my vision and the possible effects of the medicine that I am currently taking. I've already highly recommended her to others. She went above and beyond assisting me. I hope she stays in this area for a long time.

Dr. Hafner is an amazing doctor and person. She genuinely cares about her patients and people in general. She is an asset for Emplify.

Megan was very thorough w/ whats going on w/ my vision and what to do with it. Very nice first visit w/ her team.

My experience was very professional from the beginning to the end of my appointment. Dr. Hafner explained my results in language I could understand and told me to reach out if I had any questions later on.

Very professional

It was difficult to find where to message my provider.

Nice experience

Megan is extremely through and thoughtful about assuring me my vision needs are met and referred me to the next level to achieve my highest vision goals. Awesome! I recommend Emplify Health by Gundersen.

Megan was excellent and great as an eye doctor!!! Super nice and personable!!!

Dr Hafner is excellent at listening and communicating

I appreciate how the technician and doctor looked me in the eye and treated me respectfully as an individual. I felt cared for.

Dr. Hafner is an excellent doctor. Very personable and explained everything.

The eye tech was a bit cold respectful but not rreally welcoming. Dr. Hafner was amazing! She answered all my questions was so kind I didn't feel rushed, typing this I have to say she made me feel like I was her only patient for the day, no rushing asking if I had any other questions etc, and I know I wasn't her only patient just from looking at the waiting room! It was a geat experience

Staff and visit all excellent. My chart, appt tech system always a little wonky and I worked with computers in my job. I find Epic not straightforward and logical to use.

Everyone was courteous and professional.

Why do some departments have a report time 15 min before the appointment and others have the report time as the appointment time.

Dr H is awesome.

Doctor Hafner is a very personable and professional representative of your hospital staff.

Dr. Hafner was both professional and positive. She made the appointment an enjoyable experience.

LOVED Dr. Hafner. She really listened to and answered my questions. She has a warm personality. And, big bonus here, she was on time. :) I will be honest here and say I wasn't happy with the assistant that was doing the pre-tests. She wasn't a warm person, she was rather robotic. She acted like she couldn't wait to get out of the room. Sorry, I didn't get her name...

Megan is very professional, personable and knowledgeable. Gundersen is truly fortunate to have her as an ophthalmologist

My experience has just begun I hope to continue to get the good quality of care until it's all finished up it's be it'll be a journey yet so let's all have fun and good luck to everyone thank you

Dr. Hafner was so pleasant and a great listener. She was so thorough and answered all my questions. It is so refreshing to have a provider like Dr. Hafner that treats you with respect and compassion.

Thank you!

Dr Hafner is one great doctor. Friendly and does a great job. I actually got a walkin appointment for what I thought could be a eye emergency. I was well taken care from check in to check out.

We were seen through the walk-in clinic. The experience was exceptional. We would like to thank all the providers and staff that contributed to this positive experience.

Great experience from check in to check out! Thanks to Dr. Hafner and her team for giving my daughter an exceptional experience for her first eye exam.

It was very pleasant and everyone was very friendly and pleasant.

Thank you

Megan is an excellent optometrist and truly cares about her patients eye health.

Everyone was very helpful.

Dr Hafner was very professional, yet very personable. I would highly recommend her to anyone looking for vision care.

Like the Cars say - it was just what I needed

Very nice people!

Great staff and doctors!

The provider seemed very rushed and I felt a bit like an inconvenience. The initial tech who did the majority of the work-up was great and took the time to explain things, so he was great!

It was a very successful experience . Dr. Megan Hafner solved a problem I had been dealing with for a long time. I was very grateful.

I cannot access my chart.Useless

Megan was very friendly and professional. She explains everything she is doing and what she is looking for throughout the appointment.

The Dr & staff are friendly & efficient.

The schedulers didn't care that I wanted to see anyone before my April appointment because I was having double vision.

It was a very good experience everything went as well as it was suppose to very professional

Dr Hafner is wonderful. She is extremely professional and friendly.

Provider was fantastic. The tech made me feel like a burden and did not engage one bit. I'm there for a specific reason so I get it. Just a very impersonal interaction.

Great experience! Check in was quick and easy. My wait was minimal, and Dr. Hafner was great.

I hate going in to the eye doctor, so avoid it as much as possible, but my experience this time was great, and I'm more likely to go in every year or two now

We are totally impressed & very happy with our care with Megan Hafner.

Excellent examination, impressed with Megan Refner.

Happy with Dr Hafner polite and through exam. App did not provide early check in.

At last year's appointment I saw Dr Hafner in Onalaska & assumed that's where this appointment would be. At no time while making the appointment did anyone tell me that Dr Hafner only worked in LaCrosse so I ended up going to the wrong location

Dr. Hafner is super!!!

Very friendly staff. I made my return appointment with Dr Hafner already and will continue to see her

Very good except I got stuck in the elevator on my way leaving my appointment for 40 minutes.

Dr. Hafner treated me with care and understanding. She was also very professional.I'm very happy with my care in optometry!

The person I met with before Dr Haffner was not very personable. She was very robotic and acted like she did not want to be there. I could hear her in the hallway with the next patient saying the exact same thing word for word. On the other end of the spectrum, Dr. Haffner was amazing. She is extremely personable and genuinely cared about me.

Great staff

Dr. Hafner displays a wonderful personality when dealing with her patients.

I was told to make a walk-in appointment but I was not told that walk-ins are not accepted from noon to one. And I showed up at noon for my work break from work and I couldn't get checked in until 1 o'clock. That was a little frustrating, but luckily my employer was Understanding.

Dr. Hafner is one of the best providers of care that I have ever had at any Clinic or Hospital.

Dr. Hafner is a joy. She explains both my husband's and my eye healthcare in a way we understand and is age appropriate to our current eye experiences. We enjoy attending our yearly appointments.

Dr. Hafner did a great job. She explained everything very thoroughly.

It was my initial visit with this Dept and I was very much put at ease, they explained every process of the exam and why so I could understand it and were professional in every way.

Dr. Hafner was very professional. She explained things very good and in a way I understood.

She was very thorough and answered my questions and addressed my concerns

Dr. Hafner and her staff have been very helpful and understanding about a very difficult visual problem. Would highly recommend her to friends and family.

A knowledgeable and highly professional medical expert.

This was my first time going to the eye doctor at Gundersen. Everything was great with the visit until checkout. I needed to fulfill my 6 months supply of contacts that insurance gives me an allowance for. The lady handling the contact area informed me that my insurance didn't cover contacts. I told her that can't be true because for the last 8 years I insurance has covered contacts when I went to a different provider. I asked her if she needed to see my vision insurance card and she said no it wouldn't make a difference. At this point I'm getting very frustrated. I asked she go ask someone and she took my over to the eye glass area where the lady there informed me that insurance doesn't cover contacts because Gundersen doesn't take vision insurance only medical. So I have two issues. You have staff that is not informed well enough to say this is why your insurance doesn't cover it. If she would have communicated you don't take vision insurance therefore your contacts aren't covered, it would have saved me major frustration with her. Instead she insisted insurance doesn't cover it without an explanation of why they have for the last 8 years. I find it outrageous that you do not take vision insurance. Being that you are an eye doctor, this should be a given. I can only imagine how many people have vision insurance and don't know any better when your staff informs them that insurance doesn't cover glasses or contacts when in actuality their vision insurance does. I'm sure they are spending out of pocket when not needed because they are not informed by your staff. I'm not sure if this is just an oversight by your department or a blatant disregard to inform them to promote sale of product. I truly hope it's the former.

I had never seen Dr. Hafner before and I was very impressed with her. She was very friendly and very approachable. She gave me all of her attention and she did a marvelous job. I wouldn't hesitate to recommend her to anybody. She is pretty amazing.

The check in process online had enough "glitches" in it that made navigating it questionable. Personnel and doctor were great, but website could use something different!

Dr. Megan Hafner is an absolute treasure! She's definitely an asset to the eye department.

It was just disappointing. I felt like I was being reprimanded for scheduling the first available appointment and having to go back to work so I couldn't get my eyes dilated.

Very nice person and very professional.

It was a good experience, I felt relaxed with the doctor and felt listened to

Dr. Hafner provides excellent care, very professional, friendly, is concerned about you as an individual, explains everything throughly. When you leave, you feel confident in the outcome of your visit.

this was my first visit to gunderson optometry dept. keri, who started my appointment was wonderful and dr. hafner was without a doubt the best optometrist i have ever dealt with.

She is excellent!