Elise B Raney, MD

For my last two early morning appointments, I had to wait a significant amount of time beyond my scheduled appointment time to see both the Athletic Trainer and Orthopedic doctor. During my one visit, I waited in the room for 45 minutes. It's not a reflection on the providers as the services received were excellent. I'm just a firm believer in promptness. If I am told my appointment is at 8 am, I expect the appointment to begin at 8 a.m.

This doctor was professional, knowledgeable and explained things in a way that I could understand. I felt very comfortable with her and satisfied with her diagnosis. Top notch doctor!

Dr. Raney took time to explain the procedure and any follow up that was needed. Very easy to understand. Great experience (although I don't need to do it again).

Dr Raney seemed very knowledgeable! I appreciated all of the explanations she gave as well as her breaking down exactly what options I had versus just giving me one option. I know she is busy, but I can see why! Will definitely see her again for appointments in the future.

Excellent doctor very informative, and knowledgeable

The check in process worked great until the merger to emplify. Now I can't change my insurance such as insuring it's billed to VA. Even though I am retired Army I do NOT have Tricare wife and child has Tricare but not me. Because I am not able to correct the insurance I have to make sure it is correct when I physically check in. No matter how many times I have told people including going to the main billing office next to pharmacy. Those folks told me that they can't change it but if I had my referral paperwork they could fix it for that appointment only!!! This has lead to a billing issue because your team charge an insurance that I don't have. I have talked to billing a few times but it's your problem! Still don't know how this will get fixed, it's just silly! I have seen these billing issues take years to resolve once it gets messed up. I did my part and went to every place to try to get Tricare off my chart but nobody will listen. I love the care I receive from Gunderson BUT I will move to UW if this continues! Dealing with it takes tons of time and it's stressful because I don't want my credit score to suffer because nobody knows how to fix this. My wife went through the same thing when she had surgery, she even made an appointment with the Billing supervisor at Tomah Health and it didn't matter they charge the wrong insurance and that mess was absolutely awful to get fixed. Please fix this issue. I am 100 percent covered by VA and I do not have Tricare.

Everything went well.

I haven't used my chart much so I can't answer that question. I forgot to mention something to the Dr. I don't know if it would change anything.

Very happy with the experience. Staff was professional and friendly.

Too many messages and too many "check in" messages

Dr. Raney was excellent. She was patient, understanding, explained everything in a way I could understand, and validated how I have been feeling.

Dr Raney great listener and explained were I could understand all the medical terminology. She also went back to the MRI and back to my knee to pinpoint where the pain was a couple of different times and not just once and done.

The visit went smooth. Xray right away and then the provider went over them and ordered an MRI. The scheduler helped set up the MRI at check-out and I was able to get in at Sparta for my MRI which is wonderful! Follow up visit after my MRI is set up too. Hoping to find out more soon.

For my last two early morning appointments, I had to wait a significant amount of time beyond my scheduled appointment time to see both the Athletic Trainer and Orthopedic doctor. During my one visit, I waited in the room for 45 minutes. It's not a reflection on the providers as the services received were excellent. I'm just a firm believer in promptness. If I am told my appointment is at 8 am, I expect the appointment to begin at 8 a.m.

This doctor was professional, knowledgeable and explained things in a way that I could understand. I felt very comfortable with her and satisfied with her diagnosis. Top notch doctor!

Dr. Raney took time to explain the procedure and any follow up that was needed. Very easy to understand. Great experience (although I don't need to do it again).

Dr Raney seemed very knowledgeable! I appreciated all of the explanations she gave as well as her breaking down exactly what options I had versus just giving me one option. I know she is busy, but I can see why! Will definitely see her again for appointments in the future.

Excellent doctor very informative, and knowledgeable

The check in process worked great until the merger to emplify. Now I can't change my insurance such as insuring it's billed to VA. Even though I am retired Army I do NOT have Tricare wife and child has Tricare but not me. Because I am not able to correct the insurance I have to make sure it is correct when I physically check in. No matter how many times I have told people including going to the main billing office next to pharmacy. Those folks told me that they can't change it but if I had my referral paperwork they could fix it for that appointment only!!! This has lead to a billing issue because your team charge an insurance that I don't have. I have talked to billing a few times but it's your problem! Still don't know how this will get fixed, it's just silly! I have seen these billing issues take years to resolve once it gets messed up. I did my part and went to every place to try to get Tricare off my chart but nobody will listen. I love the care I receive from Gunderson BUT I will move to UW if this continues! Dealing with it takes tons of time and it's stressful because I don't want my credit score to suffer because nobody knows how to fix this. My wife went through the same thing when she had surgery, she even made an appointment with the Billing supervisor at Tomah Health and it didn't matter they charge the wrong insurance and that mess was absolutely awful to get fixed. Please fix this issue. I am 100 percent covered by VA and I do not have Tricare.

Everything went well.

I haven't used my chart much so I can't answer that question. I forgot to mention something to the Dr. I don't know if it would change anything.

Very happy with the experience. Staff was professional and friendly.

Too many messages and too many "check in" messages

Dr. Raney was excellent. She was patient, understanding, explained everything in a way I could understand, and validated how I have been feeling.

Dr Raney great listener and explained were I could understand all the medical terminology. She also went back to the MRI and back to my knee to pinpoint where the pain was a couple of different times and not just once and done.

The visit went smooth. Xray right away and then the provider went over them and ordered an MRI. The scheduler helped set up the MRI at check-out and I was able to get in at Sparta for my MRI which is wonderful! Follow up visit after my MRI is set up too. Hoping to find out more soon.